| From only 16 employees at the Osaka headquarters
in the early Taisho period, Kichitaro's proactive management had seen
employees grow from 60 to 70 as Japan entered the Showa period.
Sales amounted to approximately 5 million yen by 1930. The company's
market expanded throughout the Kansai region, Kyoto, Kobe and Nara
to Osaka, where the private railways and national railways were
based, and on to the Kinki region, Sanyo, Sanin, Shikoku and Kyushu.
Dressed in pants, store employees used bicycles to visit pharmacies.
The company's best customers generally had small stores, even in
large cities. Large stores and chain stores had not yet emerged,
and most stores plied their trade from an inconspicuous location,
tucked away in the corner of the town.
The stores lacked displays, and their only advertisement consisted
of pamphlets pasted with glue onto the shop's glass door. The inside
of the store was equipped with cabinets with glass doors and drawers,
from which employees would take out a customer's order. As with
other products, pharmaceutical products were not yet manufactured
and consumed in large quantities. Marketing placed high priority
on reliability and results, especially since traditional distribution
and consumption methods were deeply rooted, and steadiness was essential.
The latecomer Kobayashi Daiyakubo extended its reach in Doshomachi
with pride in its good name and respect for its solid foundation.
Kichitaro, who stood at the head of this venture, specifically
targeted several leading wholesale businesses, and encouraged his
employees to chase after these wholesalers, overtake them, and make
Kobayashi the No. 1 company in Japan. It was from this point that
Kobayashi employees became renowned for their strong work ethic
and solidarity.
While striving to make his company into Japan's top pharmaceutical
wholesaler, his main goal was to sell his company's pharmaceutical
products. He put so much effort into expanding sales channels for
Kobayashi pharmaceutical products that it was said that "you
are not a salesman if you don't sell Kobayashi products." Kichitaro
did not only give pep talks to employees, but invested large sums
of money in advertising that were unprecedented in that time period.
There was no television at this time, and radio had not yet reached
its full popularity, so the main medium for advertising was newspapers.
Kichitaro proactively placed advertisements in newspapers, and also
carried out unique ideas. He held promotional drawings with free
gifts, invited customers to sales, actively used pitchmen and sent
caravans out to travel around the country. These promotional caravans
even traveled to Korea and China, as well as throughout Japan.
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