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In
the spring of 1967 a striking change occurred in the Tokyo Branch.
The Branch was busy with people entering and leaving the office
before the start of business, but during the day it became almost
impossible to see anyone in the office.
And telephone reception of the many phone calls also changed. All
calls were answered in the same voice "this is Kobayashi Pharmaceutical,
the makers of Anmerts." Everyone wore brand new dress shirts
bearing the brand Anmerts embroidered on the chest, with the employee's
own name together with the company name. This all began with a campaign
to promote Anmerts. Displaying an employee's personal name together
with the company name was part of an effort to instill a sense of
even greater personal pride and responsibility on the part of employees
in their jobs.
After several month this "Anmerts fever" spread even
to Osaka and western regions. As with Tokyo, a new atmosphere took
hold which was completely different from that of other companies
in the surrounding region.
At the head office in Doshomachi and in each of the branches almost
no one was in the office during the day. But at night the ambience
suddenly changed. Employees returned brimming with confidence as
they reported their results for the day. And when they had finished,
they then met and discussed their schedules for the following day.
These discussions and meetings were held almost every day within
the company, incubating new ideas one after another, which would
then be implemented the next day. This energy on the part of the
employees came from their efforts to place the new product Anmerts,
which Kobayashi Pharmaceutical had launched on March 16 of that
year, in as many stores as possible and to sell as much of the product
as they possibly could.
During the latter part of the 1950s and the early 1960s, Kobayashi
Pharmaceutical had built its business strategy as a company that
seemed to emphasize its wholesaling division over everything else.
Nevertheless the manufacturing division played an indispensable
role within the company. Kobayashi Pharmaceutical had an excessive
dependence on its existing products Hakkiri and Tamushi Chinki and
was under both internal and external pressure at this time to develop
a product that would constitute a new pillar within the company.
One of the advantages of Anmerts was the use of a rubber cap that
was of the company's own design, to apply the liquid preparation
in the container. Most medicine of this type used an aerosol application,
but Kobayashi Pharmaceutical deliberately did not choose this method
of delivery, and instead conducted a thorough study of its shortcomings,
in order to create a design that was efficient and economical. Anmerts
was a product that could be applied easily to any part of the body,
and would not be visible or cause irritation wherever it was applied.
The company devoted almost all of its employees to the Anmerts
campaign, and not just the marketing division. The campaign plan
was designed by the current chairman Kazumasa Kobayashi, who at
the time was a director and the head of the planning office (and
also served as the manager of the advertising section). In April
of the previous year he had returned from studying at Columbia University
in the United States, and he was able to utilize this experience
to launch an innovative new campaign throughout Japan.
During
the development process employees were repeatedly asked for their
opinions, and 400 consumers were monitored prior to launch of the
product. Various opinions were obtained, which were studied internally
to achieve several improvements.
At the start of sales Kobayashi Pharmaceutical targeted its market,
and focused its advertising, public relations and sales promotions
activities. Television commercials were concentrated along the Pacific
Ocean belt, and in no time the brand recognition of Anmerts increased.
A further characteristic of these activities was the participation
by all employees. From POP competitions to stacking competitions,
to uniforms and name-cards bearing the product name, all employees
took part in delivering samples, in store campaigns and in a variety
of events that took place at various sales locations.
In this manner packages of the new product appeared in drugstores
and apothecaries throughout Japan.
The new product took off quickly and market share grew in almost
no time. The campaign was a major success, and since this was a
campaign in which all employees participated, their reaction to
the campaign differed from others. Their efforts to promote sales
of Anmerts were not the result of having been ordered or commanded.
Rather they had succeeded in their own tasks, which they had thought
of and implemented themselves. This made their enjoyment even greater.
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