We receive many inquiries from customers
every day, and are making every effort to address them promptly
and in order; however, we often receive the same inquiries from
different customers. In order to minimize the amount of waiting
time for all customers, we ask that before submitting an inquiry,
customers first review the following notes. Your cooperation
would be much appreciated.
1. Regarding responses to inquiries.
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We accept inquiries by email
and over the internet at any time, however, responses
will only be made during business hours.
[ Regular business hours ] 8:30 - 17:30, JST
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Email received on
Saturday, Sunday or public holidays in Japan will
be addressed on the following business day. |
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Our system is designed to
address inquiries as quickly as possible, and as a rule,
they will be addressed in the order received by our server. |
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Please understand that in
spite of the above, it may take extra time to address
a given inquiry in some cases due to the content of the
inquiry, the current volume or other circumstances. |
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Email responses from us
are intended for the individual submitting the inquiry
only, and are not to be forwarded or distributed to other
parties in whole or in part. |
2. Regarding product proposals.
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New trade and business proposals
for our products.
We do not accept new trade or local business proposals
from individuals. Furthermore, as we currently have no
plans to establish additional sales agents, proposals
from companies or organizations will also not be accepted
within the regions already covered by local offices or
sales agents.
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Regions with affiliated
offices or sales agents for our products: |
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Areas with affiliated
offices: China, United States, England, Hong
Kong |
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Areas with sales
agents: East Asia, South-east Asia, Oceania,
the Middle East, Russia, and parts of Europe. |
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New product proposals
At times, individuals express a desire to submit suggestions,
requests for new products, technology, designs, manufacturing
methods, etc. to Kobayashi Pharmaceutical. However, we
are regularly conducting independent research in various
fields, and there is a chance that ideas, new products,
technologies, designs, manufacturing methods, etc. not
yet publicly announced but independently developed by
Kobayashi Pharmaceutical may resemble those submitted
by the customer. Further, there is a chance that due to
this, misunderstanding or dispute between Kobayashi Pharmaceutical
and the customer may result. In order to minimize this
sort of situation, as a general principle, Kobayashi Pharmaceutical
does not accept such proposals. We ask your cooperation
on this matter.
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Actually, for some
exceptions, we do consider proposals from customers
holding IP rights (design rights, patents, trademarks,
etc.) issued through authorities in their respective
countries. |
Further, regardless of our policiesandabove,
even if we accept a proposal, we do not make it a general
policy to necessarily consider or evaluate the content.
Also, for all proposals, please agree ahead of time to
the following terms before submitting.
| 1. |
Kobayashi Pharmaceutical
accepts no responsibility to maintain the confidentiality
of submitted proposals. |
| 2. |
Kobayashi Pharmaceutical
accepts no responsibility to consider, evaluate
or adopt a submitted proposal. |
| 3. |
Kobayashi Pharmaceutical
accepts no responsibility to reply to any submitted
proposal. |
| 4. |
Even in the event
that Kobayashi Pharmaceutical adopts a submitted
proposal, in whole or in part, as is or in similarity,
Kobayashi Pharmaceutical will accept no responsibility
to award compensation to the submitter of the proposal. |
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3. Regarding sales of our products to
individuals.
We have received inquiries from individuals having purchased
our products in Japan or in our official sales region, who would
then like to purchase our products in an area outside of Japan
or our official sales region. However, we do not engage in sales
directly to individuals. Please purchase our products from supermarkets,
drugstores and other small retail outlets within our sales region.
Further, regarding the use of our products outside of our official
sales region, in the event that any problem arises, we are unable
to respond, so please understand that we cannot accept responsibility
for the products outside of the official sales region. With
your agreement on the above points, we are ready to respond
to your inquiries, with respect to your purchased product or
otherwise.
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Official sales region -
Including the sales regions of our local affiliates and
regions to which we retail via sales agents through official
export channels. |
4. Regarding these reminders:
In order to best meet our customers' needs, from time-to-time
additions or changes will be made to these notices. In these
cases, the change date will always be recorded here.
Mm, dd, 2004
Kobayashi Pharmaceutical Co., Ltd..
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